Experienced workers and carers need "up-skilling"
or "brushing up" if they have not been using
their observation and listening skills for awhile.
This also applies to those who have devoted a lot of
time to personal and professional skill development
where the same "use it or lose it" principles
apply as with other types of performance.
It's also easy to fall into the trap of using observation
and listening skills in some situations - say with people
seeking help - but then not use those same skills in
situations involving staff, colleagues, co-workers or
managers. The Images CDs help you address both issues.
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